Scope & Acceptance

These Terms of Service (the “Terms”) govern access to and use of the Rezzervo booking platform, related mobile applications, and any professional services that we provide to our clients (collectively, the “Service”). Rezzervo operates from Kosovo and is subject to the country’s Law on Obligational Relationships, Law on Consumer Protection, and supporting secondary legislation issued by the Ministry of Industry, Entrepreneurship and Trade.

By creating a Rezzervo account, inviting team members, or allowing customers to make bookings through our system, you confirm that you have the authority to bind the business you represent. If you do not agree with these Terms, you must stop using the Service immediately.

Eligibility & Account Responsibilities

You must be at least 18 years old, capable of entering legally binding agreements under Kosovo law, and acting for a legitimate business or professional activity.

• Provide accurate identification, tax, and invoicing information upon request.
• Ensure that team members you invite respect these Terms and any applicable employment or contractor obligations.
• Protect login credentials and notify us at contact@rezzervo.com if you suspect unauthorised access.

Use of the Service

Rezzervo provides scheduling, customer communication, and payment orchestration tooling. You are responsible for the accuracy of information published on your booking pages, for fulfilling the services booked by your customers, and for complying with sector-specific licences within Kosovo or any other jurisdiction in which you operate.

You agree not to misuse the Service, interfere with its security, reverse engineer code, or transmit malicious code. We may suspend or throttle access if unusual usage patterns threaten platform stability, in accordance with the Law on Information Society Services.

Subscriptions, Fees & Taxes

Paid plans are billed in Dollar (USD) unless stated otherwise. Charges cover platform access, optional add-ons, and any overage tied to usage metrics such as locations or staff seats.

Invoices identify Rezzervo as the supplier. You remain responsible for paying any Kosovo VAT or other indirect taxes triggered by your own sales to consumers. Late payments may incur statutory default interest recognised by Kosovo law and can result in account suspension.

Bookings, Payments & Customer Data

You control the content of booking confirmations, reminders, and cancellation policies communicated to your end customers. Where Rezzervo facilitates online payments through third-party processors, you authorise us to act as your technical service provider. Settlement timelines, chargebacks, and KYC requirements are governed by the relevant payment partner’s rules.

Customer data collected via the Service is processed under the Kosovo Law on Personal Data Protection (aligned with the EU GDPR). You act as data controller for booking information; Rezzervo acts as data processor according to our Privacy Policy and any data processing addendum signed between the parties.

Compliance & Audit Cooperation

You must comply with all mandatory business registration, consumer protection, and fiscalisation rules applicable in Kosovo or other markets in which you deploy Rezzervo. If a regulator requests evidence of consent logs, booking history, or security controls, you may ask us for reasonable assistance and we will support you in line with applicable privacy laws.

Service Availability & Support

We aim for 99.5% monthly uptime. Planned maintenance windows will be communicated in advance whenever feasible. Support is available via email or chat on business days observed in Kosovo, and urgent incidents are handled on a best-effort basis outside regular hours.

Intellectual Property

All trademarks, source code, and documentation remain the exclusive property of Rezzervo. You are granted a limited, revocable, non-transferable licence to use the Service for your internal business operations. Feedback you provide may be used to improve the product without additional compensation.

Term, Suspension & Termination

These Terms remain in effect until your subscription expires or is terminated. Either party may terminate for convenience by giving thirty (30) days’ notice, unless a separate order form specifies a longer commitment. We may terminate immediately if you materially breach these Terms, fail to pay invoices, or use the Service for unlawful activity.

Upon termination you can request an export of booking and customer data for up to thirty (30) days. Afterwards, the data will be deleted or anonymised unless retention is required by Kosovo law.

Liability

To the extent permitted by Kosovo law, our total liability arising from the Service is limited to the fees paid by you in the preceding twelve (12) months. We are not responsible for indirect, consequential, or lost profit damages, except in cases of gross negligence or wilful misconduct. Nothing in these Terms limits liability for death, personal injury, or breaches of confidentiality obligations caused by us.

Governing Law & Dispute Resolution

These Terms are governed by the laws of the Republic of Kosovo. If a dispute cannot be solved through negotiation within thirty (30) days, the parties agree to the jurisdiction of the Basic Court in Prishtina, Commercial Department, without prejudice to mandatory consumer rights.

Contact

For questions about these Terms, email contact@rezzervo.com. You may also submit written inquiries to our registered office in Kosovo. We respond within the deadlines set out in the Law on Consumer Protection for business service providers.